Technology Dashboard
IT Help Desk Analysis
Gain real-time visualizations about your customer satisfaction ratings, productivity, and resolution time with interactive technology dashboards.
Overview:
Capture and share KPIs including productivity, resolution time, tickets, and resolution – all in one dashboard.
With a P&L retail dashboard, you can track profit margin, operating profit, expenses, profits per region, and location. A profit and loss dashboard provides an easy visual source for reviewing complex financial data over a period of time.
IT Help Desk Analysis Technology Dashboard
Audience:
- Help Desk Support Technicians
- IT Support Engineers
- Client Technical Support Managers
- Service Desk Analysts
- Customer Technical Support Specialists
- IT Support Specialists
- Field Tech Support Analysts
- Technical Support Representatives
- Help Desk and Desktop Technicians
- IT Technical Help Desk Analysts
- Service Desk Managers
- IT Service Desk Technicians
- Technical Application Support
- Software Technical Support Specialists
- Product Support Specialists
- Operational Systems Support Specialists
- Customer Service Advisors
KPIs:
- Response Time
- Customer Satisfaction
- Customer Support Volume
- Customer Retention Rate
- Customer Effort Score
- First response time
- Revenue Growth
- Customer Service Performance Review
- Customer Waiting Time
- Product/Service Knowledge
- Agents' Problem-Solving Skills
- Time spent on the requestor
- Resolution Rate
See Wyn in Action
Test drive with your own data, or take a Wyn tour in our demo video.