A Guide to Embedded Business Intelligence

Business intelligence (BI) is a collection of technologies and techniques that organizations use to analyze their business data. This process primarily uses historical views of an organization's operations and current market conditions to predict how those operations should change in the future. BI functions include a variety of tasks such as data mining, reporting, analytics, event processing, and performance management. The technologies involved in BI typically process structured data, but they can also handle unstructured data. The actionable insights from BI tools help provide organizations with a competitive advantage by identifying and developing new business opportunities and process improvements.

BI is becoming increasingly important for attracting the customers needed to generate revenue. As a result, businesses are integrating technologies that collect, analyze, and visualize data into their core processes. The process of adding features to BI software is known as embedding BI, which companies can accomplish by either developing such a platform in-house or purchasing it.

What is Embedded BI?

Embedded BI is the integration of BI solutions within business process software. It provides software with capabilities such as data visualization, analytics, dashboards, and reporting. Instead of using a standalone application, Embedded BI enables business intelligence directly within the applications an organization is already utilizing. Embedded BI also leverages the data context from the business applications to provide relevant information to the users as they work in familiar environments. Placing BI capabilities into a single application thus results in greater productivity and a higher rate of user adoption than using multiple applications at the same time.

Self-Service BI

Self-service BI tools allow users to analyze business data and present the results of that analysis without waiting for the organization's IT staff members. It helps optimize decision-making capabilities across that organization by reducing the time to get to the analysis. Embedded BI integrates self-service BI tools into business applications to enhance user experience with techniques such as ad-hoc reporting, interactive analytics, and visualization. Embedded BI, along with self-service BI capabilities, allows users to customize their business applications further to suit their unique needs and drive tactical and strategic decisions for growth.

Traditional BI

The traditional BI approach depends on BI and IT teams to aggregate, analyze, and visualize the business data and provide the needed KPIs, charts, and other visualizations to help business decisions. Since this process involves multiple teams, it takes longer to produce an output that can be used by the business users for strategic and tactical decisions. Traditional BI benefits from the in-depth analytics available to specialist teams. Embedded BI can take these engineered dashboards and visualizations and make them available within business applications.

How to Use Embedded BI Reports?

The embedded BI approach makes the BI reports and dashboards available to the users as part of the business application they use the most. Since they are part of the application, the application workflows determine the usage. The application behavior is seamless with the other business operations you would be doing as you use the application.

The specific use cases of embedded BI differ by industry, including the following:
  • Finance
  • Healthcare
  • Insurance
  • Retail
  • Technology

Using Embedded BI in the World of Finance

Financial analysts need to review and track large amounts of numerical data such as investments, revenue, income, working capital, and assets. Embedded BI makes this process much easier by placing essential information from different sources into a single location.

For example, an analyst might need to analyze reports on accounts receivable and accounts payable, while tracking assets, liabilities, and investments at the same time. A financial report linked directly to the business unit's record allows an analyst to view all of this data in real-time.

Healthcare Embedded BI Use Cases

Incomplete information in patient charts can affect a variety of downstream processes such as treatment, billing, and insurance. Jumping through different medical record systems to get to lab results and treatment plans means wasted time and possibilities of errors. Embedding the report generation within applications like Patient EMRs allows BI to reduce the time need to access complete patient information while still using a healthcare provider's existing business processes.

Embedded BI can also provide information and analysis from external sources directly inside the healthcare management system to help improve treatment plans, billing, insurance, and more.

Healthcare Embedded BI

Uses for Embedded BI in the Insurance Industry

Criminals use many tactics to commit insurance fraud, including staging incidents and falsifying information. Embedding BI in a claims management program allows insurance companies to use analytical models to determine possibilities of fraud without the need to review each claim manually. This capability can consider a variety of information to identify suspicious claims, including the claim amount, claimant history, location, and time of day.

The embedded BI can provide these fraud indicators to a claims processor or investigator as they are working through the claim. It can also cross-reference these alerts with publicly available information to reduce the number of false leads requiring investigation.

Embedded BI in the Insurance Industry

Embedded BI in Retail

The retail industry collects a tremendous amount of data in real-time from sources such as point-of-sale (POS) transactions, shopping carts, stock orders, and inventory levels. Embedded BI can help aggregate and analyze the gathered data to evaluate metrics like sales performance, staff efficiency, and stocking efficiency. Embedded BI can help retailers suggest cross-selling and up-sells based on that customer's purchase history. Additional uses of embedded BI in retail include a market analysis at the customer's level, allowing retailers to plan campaigns that target their audiences more precisely.

Embedded BI in Retail

Using Embedded BI in Technology

Companies that provide Software-as-a-Service (SaaS) have historically experienced difficulty understanding their customer turnover, or churn, which is particularly high for this business. Standard churn applications typically provide only necessary information such as the number of customers that stopped using the service last month and the amount of revenue that was lost.

Embedding dashboards and reports inside a customer support portal allow product managers to make decisions considering many more factors such as customer demographics, service usage, and support history. Managers can then use this information to predict churn with greater precision and identify measures for mitigating it.

Embedded BI in Technology

What Are the Benefits of an Embedded BI Process?

Embedding BI into existing applications allows organizations to integrate data analytics, visualization and insights within their applications more effectively. BI in general also improves insights and metric reporting as it can work with multiple datasources. With the KPIs and other actionable insights available directly in the business applications, managers can make quicker and better strategic decisions.

More Effective Data Insights

Typically, businesses use customer relationship management (CRM) or enterprise resource planning (ERP) solutions to make decisions without relying on outside specialists. The use of embedded BI is permanently changing how they make these decisions by eliminating the need to leave their current systems. Incorporating BI into existing applications allows users to make more accurate decisions to achieve the desired outcome. It also improves the users' engagement in the system, which increases the value of these applications to the organization.

Improved Business Performance

Embedded BI can significantly enhance an organization's business performance by integrating operations with analytics. This capability allows application users to analyze data and take immediate action on their results. Furthermore, embedded BI facilitates the improvement of business operations by enabling real-time analysis based KPIs. For example, a manufacturing organization could use analytics to monitor and prevent maintenance problems by identifying patterns in equipment breakdown.

Placing BI into applications allows users to make better decisions by combining insights into data with corrective action. It enables applications to leverage analytics as part of their standard workflow, rather than a separate process. Assume for this example that a POS has embedded analytics for making recommendations to customers. These analytics can run in the background and provide customers with coupons or suggest other products based on what they've already purchased.

Adding Embedded BI Into Software

Today's organizations are increasingly likely to capitalize on the trend towards integrating BI into their existing software. The journey towards this goal often begins by making the decision to build BI in-house or buying a third-party solution. It may be surprising to learn that an organization with software development as a core competency is more likely to obtain embedded BI from a third party than an organization that doesn't develop software.

Independent software vendors (ISVs) specialize in developing software like CRM, ERP, and financial applications. However, these organizations recognize that BI analytics is typically outside their expertise. ISVs are, therefore, more likely than general enterprises to buy embedded analytics functionality from a third party.

Typical enterprises that don't develop commercial software products are more likely to build this functionality themselves. They have proprietary business applications that IT teams have already developed, including those intended for consumption by outside parties such as customers and suppliers. These organizations are often eager to immediately begin an in-house build of analytics functionality upon deciding they need embedded BI.

However, general enterprises should first consider the embedded analytics that is commercially available, like ISVs do. Third-party vendors are more likely to be experts in the latest BI technologies and trends, including predictive analytics, machine learning, and interactive visualization. Furthermore, buying embedded BI allows organizations to focus on their core competencies, allowing them to leverage the toolset to bring the BI capabilities to the users more quickly.

A Guide to Embedded Business Intelligence

What to Look For in an Embedded BI Solution

Once you've decided to buy an embedded BI solution, you should carefully investigate its features. Organizations may have unique requirements, but they often need many of the same BI capabilities.

For example, white-label self-service BI allows users to customize a third-party product to fit the look and feel of the solution it embeds into. Embedded BI should also include an application programming interface (API), which allows the business application to use custom hooks when embedding the BI capabilities. Furthermore, a third-party solution should enable users to design an interface (UI) and user experience (UX), eliminating the need to embed the entire BI product.

Scalability is also a vital characteristic in a BI solution, especially for an enterprise. In particular, the scale of the solution's operations must be able to increase quickly in response to an increase in its user base.

A third-party BI solution should also use a clear and straightforward licensing model, allowing organizations to quickly calculate the solution's total cost of ownership (TCO). It's also vital that the TCO not become cost-prohibitive as its operation scales up.

Users must also be able to use the embedded BI aspect within their business software without needing to log in a second time. Businesses should ensure that the third-party solution they select has security extensibility, meaning the solution can inherit the authorization and permissions needed to access it from the business application. For example, SaaS-based applications with multiple tenants should be able to secure resources at the data level.

The Future of Embedded BI

BI market analysis and adoption indicate an increased trend towards embedded BI, which is expected to accelerate through the next few years. This prediction is based on the fact that data analytics is continuing to become a commodity for organizations. While corporate decision-makers have previously viewed analytics as a luxury for large enterprises, they're now more likely to consider this capability to be essential for virtually any data-driven business.

Even end consumers are now beginning to base their decisions on advanced analytics, mainly as a result of the growing veracity of data. The exposure of individuals to information will, therefore, continue to grow exponentially. It isn't hard to imagine a time when shoppers routinely use a mobile app to analyze price changes for products while standing in the aisles. This capability would allow shoppers to decide on the spot whether they want to buy a particular product at that moment or wait until the price drops.

We already have apps that identify the fastest driving route to a destination by analyzing traffic patterns. Some leading-edge applications provide users with the information they need to base their route selection on other factors like gas efficiency or safety. Another likely advance, in the use of analytics, lies with wearable devices that already track a person's vital signs during a workout. These devices can be further enhanced to use that data to make recommendations for improving the workout.

Try us out or request a demo to learn how Wyn Enterprise offers the capabilities of Embedded BI to facilitate your needs to provide business intelligence and analytics to your users.